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Help Center
Everything you need to know about how Fetchi works.
29 questions across 6 sections
Fetchi is a clothing search platform that helps you discover and shop clothing from across the internet, all in one place. Think of it as a personal fashion search engine that surfaces listings from many retailers in a single feed.
When you search on Fetchi, the platform scans hundreds of brands and retailers to show you the most relevant clothing items based on your keywords, filters, and preferences. Fetchi does not sell the clothes; it helps you find where to buy them. The full pipeline is explained on the How it works page at /how-it-works.
No. Fetchi redirects you to the retailer's site for the listing you picked. You complete your purchase there, using their cart, checkout, and payment.
Yes. Fetchi is completely free for shoppers. There are no fees, no subscriptions, and no paywalled features.
Fetchi aims to be as comprehensive and unbiased as possible, pulling listings from a wide range of popular and reputable retailers, from luxury to streetwear to everyday basics. Ranking is based on relevance to your query and filters, not who pays the most.
Yes. You can filter by brand, size, price, color, category, and more, making it easier to find exactly what you are looking for. Filters apply across every retailer in the feed at once.
Yes. Fetchi is a real, independent fashion price-comparison and search index. It does not sell anything itself, so you never hand Fetchi your card details or shipping address. When you click a listing, you are sent to the actual retailer (for example a department store or brand site) where you complete checkout under that retailer's own name, payment system, and policies. Fetchi is the index that points you there, not the seller.
Fetchi earns affiliate commission. When you click through to a retailer and buy something, that retailer may pay Fetchi a small commission through affiliate programs such as Rakuten Advertising and Awin. This costs you nothing extra; the price is the same as going to the retailer directly. Commission does not change which listings rank, and Fetchi shows the lowest in-stock price it finds regardless of payout. This is how a free, ad-light comparison tool stays free for shoppers.
Fetchi does not sell, stock, or ship any products. It is an aggregator. You buy from the originating retailer whose listing you clicked. Your order, payment, shipping, returns, and customer support are all handled by that retailer as the seller of record. Fetchi simply helps you find the item and compare prices before you click out.
Fetchi runs one search across 100+ retailers at once, so instead of opening a dozen tabs you see matching items, brands, and live prices side by side and can sort to the cheapest in-stock option in seconds. It is built for fashion specifically, so filters like brand, designer, category, size, color, and price work consistently across every retailer in the feed.
Prices come directly from each retailer's product feed or public product page. Fetchi does not set prices, mark them up, or negotiate discounts. The price you see is what the retailer is charging at the time of the last refresh.
Fetchi surfaces the lowest in-stock price it finds across the 100+ retailers it indexes, and when several retailers carry the same item it points you to the cheapest one. It cannot guarantee that no retailer anywhere is cheaper, because Fetchi only compares retailers whose feeds it ingests and prices can change between refreshes. Treat Fetchi as a strong starting point for the best current price, and confirm the final number at the retailer's checkout, which is always authoritative.
Listings refresh on a rolling cadence. Most retailers are re-checked at least daily, and popular categories more frequently. Despite that, retailer sites can change prices, stock, or links between refreshes, so the final price at checkout on the retailer site is always the authoritative one.
Inventory can move faster than Fetchi can re-crawl. An item might sell out, get pulled, or have its URL changed by the retailer between refreshes. When that happens the retailer page is the source of truth. You can report broken links through the contact form so the listing can be cleaned up.
Fetchi indexes 100+ retailers across the United States and Canada, spanning luxury houses, contemporary designers, streetwear labels, and everyday basics. Listings are pulled from licensed retailer feeds (primarily Rakuten Advertising and Awin), so coverage grows as more retailer feeds are added. You can browse the full brand directory at /us-en/designers and filter any search by brand to see exactly which retailers carry a given label.
Search the item or browse the brand in the designer directory at /us-en/designers, then open the listing. When more than one retailer carries the same item, Fetchi shows the lowest in-stock price first and lets you sort results by price low to high. Apply filters for size, color, and category to narrow to the exact piece, check the Sale section at /us-en/sale for current markdowns, then click through to the retailer to confirm the price at checkout, which is the authoritative one.
Fetchi currently serves shoppers in the United States and Canada. Use the region toggle in the header to switch between US and CA listings. More regions are planned over time.
The region toggle controls which retailers, prices, and currencies you see. Switching to CA filters the feed to retailers that ship to Canada and shows Canadian pricing where available. Switching to US does the same for the US storefront. Your choice is remembered in the browser so the same region loads next visit.
Prices display in the currency the retailer charges for your selected region: USD when the US region is active, CAD when Canada is active. Fetchi does not convert prices in the feed, so the number you see matches what the retailer will charge at their checkout.
The retailer you buy from handles shipping end to end: rates, carriers, tracking, and delivery times all come from them. Fetchi never ships, packs, or holds inventory. More detail on how shipping works across retailers is on the Shipping page at /shipping.
Returns are managed by the retailer, under their own return policy and window. Fetchi does not process returns or refunds because Fetchi is not the seller. Always check the retailer's return policy before buying. A short overview lives on the Returns page at /returns.
Sizing varies between brands, so always check the retailer's own size chart on the product page before buying. Fetchi keeps a general fit reference on the Size guide page at /size-guide to help compare across regions and brands.
Tapping the heart on a product saves it to a wishlist that lives in your browser. The list persists between visits on the same device and browser. Clearing site data, switching browsers, or using private mode will reset it, since there is no account login required today.
Sale-alert UI is being built out. Today the price you see is the price at the most recent refresh, and Fetchi does not yet send proactive sale emails. When sale alerts ship, the opt-in will be clearly labeled and tied to specific saved items, not blanket marketing.
Not yet. Saved-search and account-based features like cross-device wishlist sync and drop alerts are on the roadmap. Until then, the wishlist works without signing in.
Fetchi treats privacy seriously and does not sell your personal data. Browsing on Fetchi uses standard analytics and cookies to improve search results and remember preferences like region and wishlist. Full detail, including the cookies in use, is on the Privacy page at /privacy.
Not today. Fetchi is browser-first and the website is built to work well on phones, tablets, and desktops. There is no native iOS or Android app yet, so any app claiming to be Fetchi in an app store is not from Fetchi.
Inventory can change faster than the crawl. If you hit a broken link or a missing item, report it through the contact form and it will be cleaned up as soon as possible.
Fetchi does not handle purchases, so order-specific questions (delivery, refunds, damaged items) need to go to the retailer you bought from, since they are the seller of record. For questions about using the Fetchi site itself, the contact form is the right channel.