Returns & Exchanges

FETCHI is a fashion discovery platform. We do not sell products directly or handle any returns or exchanges. All purchases made through FETCHI are completed on the retailer’s website, and any return or exchange process must be completed through them.

Each brand or retailer has their own return and exchange policy. We recommend reviewing the return policy at checkout on the retailer’s website before completing your purchase.

Common retailer return policies may include:

• Returns accepted within a set number of days after delivery
• Item must be in original condition with tags attached
• Final sale items may not be eligible for return
• Exchanges processed based on stock availability
• Refunds processed back to the original payment method

If you need assistance, please contact the customer care team of the retailer you ordered from.

FETCHI is not responsible for order fulfillment, returns, or refunds. We connect you to amazing fashion finds, while the retailer handles your order and customer service.